How working with DMU works — from the first conversation through your project going live and beyond. The articles below follow the order most customers move through them.

Sections

• Getting started — what this knowledge base is for, and what to expect on first contact.
• Brief & proposal — the discovery process, receiving your brief, and reading the proposal we send.
• Account creation — your DMU portal account, the welcome email, signing in for the first time, setting your password.
• Proposal acceptance — reviewing and accepting your proposal in the portal.
• Payment — your first invoice, the methods we accept, and how to pay.
• Services & monitoring — once you're live: domains, websites, email, status, logs, SEO reports, maintenance schedules.
• Subscriptions & billing — ongoing renewals, additional orders, coupon codes, past invoices.
• Help & support — when you need a human: channels, response times, what to include in a ticket.