The step-by-step for paying an invoice we've issued. Almost always a bank transfer (see Payment methods for cash and the marketplace-only Stripe path).

One invoice, one payment

Every invoice we issue is meant to be paid in full when it's sent — not split into instalments against the same invoice. If your project is staged across multiple phases, each phase gets its own invoice and each is paid in full separately. See the One invoice per project phase section of Your first invoice for how phasing works.

If you need to spread a payment further than the proposal already does, ask before we issue the invoice — we can revise the proposal to add an extra phase. Once the invoice is out, the amount on it is the amount we expect.

What you need

• The invoice open in the portal (Invoices menu → click the row → the invoice opens) or as a PDF download.
• Your bank's app or web banking — wherever you usually initiate a transfer.

The flow

1. Open the invoice. Sign in, go to Invoices, click the invoice you want to pay. Or work from the downloaded PDF.
2. Pick one of our bank accounts. The invoice lists more than one — choose whichever is easiest for you (same bank as you, lowest transfer fee, etc.).
3. Set up the transfer in your banking app. Use the IBAN as the destination account and the bank name / BIC if your bank asks for them.
4. Enter the amount. The grand total at the bottom of the invoice — not part of it, not rounded down. Banks won't reject a slightly-too-high amount but will reject one that's too low.
5. Set the payment reference. Copy the invoice number as printed (e.g. INV-0543) or the suggested reference text from the invoice. This is what lets us match the incoming money to the right invoice automatically.
6. Submit the transfer.

That's it from your side. Once the transfer clears in our account, we mark the invoice as Paid in the portal — you don't need to confirm it to us separately.

How long it takes us to register

• Domestic Greek transfer (between Greek banks). Usually arrives the same working day. We typically reconcile within one working day after that.
• SEPA transfer (EU, in EUR). Usually arrives within 1-3 working days. Same one-day reconciliation after that.
• International transfer (non-SEPA). Slower — anywhere from several days to a week, plus bank fees that may reduce the amount we receive. If your transfer crosses currencies or comes from outside the EU, tell us in advance so we can agree on how to handle any short-payment.

Paying for someone else / from a different account

You can pay from any bank account — it doesn't have to be in your company's name. Two things make it easier on our end:

• Use the invoice number as the reference. That's the reliable matching key, regardless of who's transferring.
• Send us a note (reply to the invoice email) if the account-name on the transfer is different from your company name, so we don't mistake it for an unrelated incoming payment.

I sent the transfer but the invoice still says unpaid

Wait the times above first. If it's been longer:

• Check your bank confirmed the transfer succeeded (not pending, not failed). Some banks queue same-bank transfers for batch processing.
• Check the reference. A typo or missing reference doesn't block the payment but does delay our reconciliation.
• Reply to the invoice email with the date, amount, and reference. We'll trace it from our side and mark the invoice paid once we've matched it.

I paid the wrong amount

Reply to the invoice email immediately:

• Overpaid? We can refund the difference or credit it against your next invoice — your choice.
• Underpaid? No problem; send a second transfer for the difference using the same reference. The invoice stays open until the full amount lands.

What we won't do by email

• Email you new bank details out of the blue. If you get an email claiming "our IBAN has changed", stop and call us before paying. Invoice-redirect fraud is common — our real bank accounts only change in the proposal and invoice documents inside the portal, never by an unsolicited email.