After we create your account, you receive a welcome email. This page covers what to look for and what to do if it doesn't arrive.
What it looks like
- Subject: Welcome to DMU Portal
- From: the DMU portal mail address
- Body: a short confirmation that your account is ready, plus a Login to DMU Portal button that opens portal.dmu.gr.
The email does not contain a password or a magic sign-in link. The button is a convenience — clicking it is the same as typing the URL yourself. You set your own password during first sign-in, with a verification code we email you at that point.
When to expect it
We send the welcome email at the moment your account is created — usually right after we've agreed your project goes ahead and the team needs you to have portal access (to view a proposal, accept it, see your first invoice, and so on).
I can't find it
Try these in order:
- Check spam / junk. Most missing welcomes are filtered there.
- Search for the subject line Welcome to DMU Portal across all folders — not just inbox.
- Confirm we have the right email address. If you gave us a different address than the one you're checking, the email is waiting in the other inbox.
- Ask us to resend. Reply to any thread with our team, or write to the address on the How to reach us page. We can also re-create the account under a different email if the original isn't usable.
You don't strictly need the welcome email to sign in — going directly to portal.dmu.gr and using your account's email address works exactly the same way.