The Emails menu shows every email account we host for you — usually one row per email organisation (the domain that the addresses live under), with the individual mailboxes inside it.

The list

Open Emails from the customer menu. You'll see one row per email organisation, with:

• The primary domain (e.g. @your-company.gr).
• A status pill (active, migration scheduled, etc.).
• The number of mailboxes inside it.

Click a row to open the organisation detail page.

The email organisation detail page

The page has these sections.

Details

The organisation's current status and basic facts. Migration Scheduled is the most common non-default — it appears during onboarding when you're moving from your previous email provider to us and we've locked in a date for the cutover. It's a one-time onboarding state that only applies if you had email running with someone else before us. Once your mail is fully on our side, the status returns to the default and won't show Migration Scheduled again.

Storage & Alerts

Overall storage usage across all mailboxes in the org, plus any storage alerts we've configured. If you're approaching the cap, you'll see a warning here before mailboxes start rejecting incoming mail.

Mailboxes

The individual mailboxes inside the organisation. For each:

• The mailbox address (the part before the @ plus the domain).
• The mailbox owner's name and type (role).
• Status (Enabled / Disabled).
• Storage used vs allocated, with a usage bar.

Passwords aren't shown in this view — only metadata. To get or reset a mailbox password, see "I forgot my mailbox password" below.

Subscriptions

The recurring subscriptions covering this email org — typically the seat-based mailbox subscription, plus any add-ons.

System Updates

A log of what we've done with the org (mailboxes created, storage changes, migrations).

Common things customers ask

"I need a new mailbox"

For a brand-new address inside an existing email org, ask us — adding a mailbox isn't self-serve, because we sanity- check naming and the seat count before provisioning.

To start a whole new email organisation (a different domain, or a brand-new email service):

• If you have an active hosting plan with email: ask us — we'll configure it inside your existing service.
• If you don't: open the Marketplace → Emails to pick a plan, then check out.

"I forgot my mailbox password"

Mailbox passwords aren't surfaced in the customer portal — we hold them on our side, but you don't read them off the mailbox page. Two paths back in:

• Reset it through your email provider's webmail if you can sign in another way (e.g. via a recovery email), using the provider's standard reset flow.
• Ask us to reset it. Reply with the mailbox address and we'll set a fresh password and share it with you securely.

If you've already changed the password yourself inside webmail or your email client, let us know — we keep our own record up to date so the team can troubleshoot.

"I'm migrating from another provider"

This is a one-time onboarding step for customers who had email running somewhere else before signing up with us. Tell us where the mail currently lives (the provider, the domain, roughly how many mailboxes and how much data) and we'll walk you through the steps and agree a cutover date. Once we've scheduled it, your email org's status will flip to Migration Scheduled until the cutover completes.

After you're fully on our side, no further migrations are needed — this isn't something you'll do again unless you move away from us later.

"Storage is filling up"

The Storage & Alerts card tells you how close you are to the cap. Two paths:

• Free up space in the affected mailboxes (delete or archive old mail).
• Increase capacity — ask us; usually a small subscription upgrade.

We'll typically reach out proactively before you hit the cap if alerts are configured.

What we don't store in this section

• The content of your emails. We host the service; we don't read your mail.
• Recovery information (backup phones, alternate recovery emails) — those live with your email provider.

If you need someone to retrieve a specific message or recover deleted mail, contact us — we can sometimes do this through the provider's admin tools, but the success depends on retention settings.