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# Subscriptions

The **Subscriptions** menu shows every recurring service we
run for you — hosting, website maintenance, SEO retainers,
email seats, anything that bills on a cycle rather than as
a one-off. It's the consolidated view of what's renewing,
when, and for how much.

## The list

Open **Subscriptions** from the customer menu. Each
subscription appears as a card with:

- **Status icon** — green tick for healthy active
  subscriptions, red alert for past-due or cancellation-
  pending, grey for canceled.
- **Product name and quantity** — e.g. *Basic Maintenance*
  or *Light Hosting × 1*.
- **Status label** — *Active*, *Past Due*, *Canceled*, or
  the cancellation reason if a cancellation is pending.
- **Related website** — link through to the website detail
  page if the subscription is tied to one.
- **Price** — the per-cycle cost in your invoice currency
  (usually EUR).
- **Next payment date** (or *Cancels At* / *Cancelled At*
  for subscriptions with a cancellation set).
- **Billing interval** — *Monthly*, *Yearly*, or whatever
  cycle the subscription is on.

The list is yours to browse — no actions are available
directly from the cards on the customer side.

## Status values

- **Active** — subscription is current; next renewal is
  scheduled, no overdue invoice.
- **Active (cancellation pending)** — subscription will
  stop at the end of the current period. The *Cancels At*
  date is when it stops. Until then it's still running and
  still billed for the period in progress.
- **Past Due** — last renewal invoice wasn't paid in time.
  The service may still be running depending on grace
  period, but it needs paying. See
  [Renewals](renewals) for what to do.
- **Canceled** — subscription has ended. No more invoices
  will be issued. The *Cancelled At* date is when it
  stopped.

## How subscriptions are billed

Subscriptions **auto-renew** on their billing date — the
card on file with Stripe gets charged automatically. You
don't pay each cycle by hand. See [Renewals](renewals)
for the full cycle, the upcoming-charge notice email
Stripe sends a few days before, and what to do if a
charge fails.

You can add, update, or remove the cards Stripe uses for
renewals from **Billing Details** in the customer menu
(Admin role only). It opens our Stripe-hosted billing
portal.

## What customers can and can't do

- **View** every subscription's status, price, next
  payment date, billing interval, related service.
- **Manage payment methods** that renewals are charged
  against — via Billing Details (see above).

What you **can't** do from this view:

- **Cancel** a subscription directly. We handle
  cancellation on the staff side after a request — see
  [Renewals](renewals) for the process.
- **Change** the billing interval or quantity. Same
  path as cancellation: ask us.
- **Upgrade** a subscription (e.g. Basic → Standard
  maintenance). This is also a staff-side action; we'll
  prorate the change and issue the difference.

We deliberately don't expose self-serve cancellation
because most subscriptions are tied to a live service
(your hosting, your maintenance plan) — cancelling
without a conversation tends to break things. Asking us
takes one email and we do it cleanly.

## Subscriptions linked to websites

If a subscription has a **Related Website** link in its
card, that subscription appears in the **Subscriptions**
section of that website's detail page as well. The
display is the same data, just from the other angle —
useful if you're already on a website page and want to
see what's billed against it.

## Not the same as project payments

Subscriptions and **Project Payments** are two separate
billing systems with separate menus:

- **Subscriptions** are recurring, billed by Stripe,
  auto-charged on a card.
- **Project Payments** are the one-time phased
  billing for a project — paid by bank transfer or
  cash against an invoice we issue manually. See
  [Your first invoice](../payment/your-first-invoice).