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# Coupon Codes

We sometimes hand out coupon codes — promotional
discounts, loyalty rewards, friend-of-DMU deals. This
page covers what they look like, where to redeem them,
and how to see ones you've already used.

## What a coupon code is

A short string we send you (e.g. *WELCOME2025* or
*FRIENDS10*) that applies a discount when you redeem it.
Each code has its own rules, set when we created it:

- A **percent off** or a **fixed amount off**.
- A **duration** — applies once, applies for a fixed
  number of months, or applies forever to the
  subscription it's redeemed against.
- A **redemption limit** — how many times the code as a
  whole can be used (e.g. "first 50 customers"), or how
  many times *you* can use it.
- A **scope** — sometimes a code applies to specific
  products only.

We'll tell you the specifics when we send you the code.

## Where to redeem a code

Coupon codes are redeemed at **Stripe Checkout** —
either:

- During a **marketplace purchase** you're making
  yourself (see
  [Additional orders](additional-orders)). The Stripe
  Checkout screen has a *"Add promotion code"* link
  near the payment summary; expand it, paste the code,
  and the discount applies before you pay.

There's no separate "redeem a code" button anywhere
else in the portal — the code is something you apply at
the moment of paying for the relevant purchase.

## Coupons we apply for you

Sometimes we apply a discount directly to your account
without giving you a code to type — for example, as
part of a renegotiated contract, or as a goodwill
gesture if something went wrong. In those cases:

- The discount appears on the next invoice as a line
  item or as a reduction in the totals.
- The subscription it applies to shows up under
  *Subscriptions with Coupon Codes* on the **Coupon
  Codes** page (under Billing in the menu, Admin role
  only).
- You don't have to do anything — it's already
  applied.

## The Coupon Codes page

Open **Coupon Codes** from the customer menu (under
Billing — Admin role only). The page has two sections:

### Subscriptions with Coupon Codes

Active subscriptions where a discount is currently
applied. Shows the subscription, the coupon details
(percent / amount off, duration), and which promotion
code (if any) was used to redeem it.

If you don't have any subscriptions on a discount, the
section says so explicitly.

### Past Coupons

Every coupon you've redeemed in the past, even if it's
no longer active. For each: the code, the discount, how
many times you used it, the redemption limit, and what
product it applied to. Useful for your records when
checking what an old invoice was discounted by.

## Common questions

### "I have a code — where do I enter it?"

At checkout — see *Where to redeem a code* above. If
the code is for a service you don't buy through the
marketplace (e.g. a project we'd quote separately), let
us know when you reply with your acceptance and we'll
apply the discount on our side.

### "My code didn't work"

Most common reasons:

- **Expired.** Codes have an expiry date or a
  redemption limit; one of them was reached.
- **Wrong scope.** The code only applies to specific
  products (e.g. SEO plans only); the item in your
  cart isn't one of them.
- **Already used.** Some codes are one-per-customer.

Reply to the email we sent the code in and we'll
explain — or send you a fresh code if appropriate.

### "Can I get a code?"

We don't run public coupon promotions on the portal.
Codes go out via direct communication — usually because
we've offered one in a conversation, or because you're
on a campaign list. If you're hoping for a discount on a
specific purchase, the right conversation is with
[business@dmu.gr](mailto:business@dmu.gr).