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icon: shopping-cart
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# Additional Orders

Once you're a customer, the **Marketplace** is where you
buy add-on services yourself — extra domains, additional
email mailboxes, a hosting upgrade, an SEO package, a
maintenance plan for a new site. Self-serve, with the
checkout going through Stripe.

For brand-new projects (a new website build, a fresh
brand identity, anything with bespoke scope), the
marketplace isn't the right path — those go through the
[Brief & proposal](../brief-and-proposal) flow as a real
project.

## Who can use the marketplace

Only users with the **Admin** role on your company can
open the Marketplace section. Manager and Financial
Specialist roles don't see it in the menu. If you log in
and the Marketplace is missing, ask the company's portal
Admin to place the order — or ask us to upgrade your
role if you should have access.

## What you can buy

The Marketplace landing has tiles for each category:

- **Domains** — search, register, transfer in.
- **Emails** — mailbox plans for a domain (new email
  organisation or seats on an existing one).
- **Hosting** — hosting plans for a new website.
- **SEO** — SEO subscription packages.
- **Maintenance** — website maintenance plans for a
  site that doesn't already have one.

Each category landing has its own browse / configure
flow before adding to the cart.

## The flow

1. Open **Marketplace** from the customer menu.
2. Pick a category tile (Domains / Emails / Hosting /
   SEO / Maintenance).
3. Browse and configure what you want. For domains:
   search the name you want, pick the TLD. For others:
   pick a plan, configure quantity, etc.
4. Add to cart.
5. Open the cart, review the line items and totals.
6. (Optional.) If we've given you a promotion code,
   enter it on the Stripe Checkout screen — see
   [Coupon codes](coupon-codes).
7. Click checkout. You're handed off to **Stripe
   Checkout** to enter card details.
8. Stripe confirms the payment. You're redirected back
   to the portal's success page.
9. We provision the service and it appears in the
   relevant list (Domains, Subscriptions, etc.).

## Payment for marketplace purchases

Marketplace checkout uses **Stripe Checkout** — card
payment on Stripe's hosted page. Neither the portal nor
we ever see your card number.

This is the one place customers pay us by card. Project
invoices and recurring renewal invoices use bank transfer
(or cash up to €500) — see
[Payment methods](../payment/payment-methods).

## What appears after a purchase

Depending on what you bought:

- **Domains** show up in your **Domains** list once
  registered (usually same business day).
- **Email** mailboxes / orgs appear in **Emails**.
- **Hosting** and **Maintenance** appear as
  **Subscriptions** and link to the website they cover.
- **SEO** plans appear in **Subscriptions** and on the
  related website's detail page.

Each marketplace purchase also generates a proper
invoice that lands in your **Invoices** list once the
payment clears — see
[Receipts & records](../payment/receipts-and-records).

## Cancellation

Marketplace purchases follow the same rules as anything
else. Recurring subscriptions you bought through the
marketplace can be cancelled by emailing us — see
the *Cancelling* section of [Renewals](renewals). Domain
registrations can't be unregistered (they're real
registrar records with fees), but they can be left to
lapse at renewal if you don't want them anymore.

If you make a marketplace purchase by mistake and want
to undo it right after, email us as soon as possible —
we can refund within a short window before provisioning
locks in.