---
icon: mail
---

# Your Email Accounts

The **Emails** menu shows every email account we host for
you — usually one row per **email organisation** (the
domain that the addresses live under), with the individual
mailboxes inside it.

## The list

Open **Emails** from the customer menu. You'll see one row
per email organisation, with:

- The **primary domain** (e.g. `@your-company.gr`).
- A status pill (active, migration scheduled, etc.).
- The number of mailboxes inside it.

Click a row to open the organisation detail page.

## The email organisation detail page

The page has these sections.

### Details

The organisation's current status and basic facts.
*Migration Scheduled* is the most common non-default — it
appears during onboarding when you're moving from your
previous email provider to us and we've locked in a date
for the cutover. It's a **one-time** onboarding state
that only applies if you had email running with someone
else before us. Once your mail is fully on our side, the
status returns to the default and won't show *Migration
Scheduled* again.

### Storage & Alerts

Overall storage usage across all mailboxes in the org, plus
any storage alerts we've configured. If you're approaching
the cap, you'll see a warning here before mailboxes start
rejecting incoming mail.

### Mailboxes

The individual mailboxes inside the organisation. For each:

- The mailbox address (the part before the @ plus the
  domain).
- The mailbox owner's name and type (role).
- Status (Enabled / Disabled).
- Storage used vs allocated, with a usage bar.

Passwords aren't shown in this view — only metadata. To
get or reset a mailbox password, see "I forgot my mailbox
password" below.

### Subscriptions

The recurring subscriptions covering this email org —
typically the seat-based mailbox subscription, plus any
add-ons.

### System Updates

A log of what we've done with the org (mailboxes created,
storage changes, migrations).

## Common things customers ask

### "I need a new mailbox"

For a brand-new address inside an existing email org, ask
us — adding a mailbox isn't self-serve, because we sanity-
check naming and the seat count before provisioning.

To start a whole new email organisation (a different
domain, or a brand-new email service):

- If you have an **active hosting plan with email**: ask
  us — we'll configure it inside your existing service.
- If you don't: open the **Marketplace** → **Emails** to
  pick a plan, then check out.

### "I forgot my mailbox password"

Mailbox passwords aren't surfaced in the customer portal —
we hold them on our side, but you don't read them off the
mailbox page. Two paths back in:

- **Reset it through your email provider's webmail** if
  you can sign in another way (e.g. via a recovery email),
  using the provider's standard reset flow.
- **Ask us to reset it.** Reply with the mailbox address
  and we'll set a fresh password and share it with you
  securely.

If you've already changed the password yourself inside
webmail or your email client, let us know — we keep our
own record up to date so the team can troubleshoot.

### "I'm migrating from another provider"

This is a one-time onboarding step for customers who had
email running somewhere else before signing up with us.
Tell us where the mail currently lives (the provider, the
domain, roughly how many mailboxes and how much data) and
we'll walk you through the steps and agree a cutover date.
Once we've scheduled it, your email org's status will flip
to *Migration Scheduled* until the cutover completes.

After you're fully on our side, no further migrations are
needed — this isn't something you'll do again unless you
move *away* from us later.

### "Storage is filling up"

The **Storage & Alerts** card tells you how close you are
to the cap. Two paths:

- **Free up space** in the affected mailboxes (delete or
  archive old mail).
- **Increase capacity** — ask us; usually a small
  subscription upgrade.

We'll typically reach out proactively before you hit the
cap if alerts are configured.

## What we don't store in this section

- The **content of your emails**. We host the service; we
  don't read your mail.
- **Recovery information** (backup phones, alternate
  recovery emails) — those live with your email provider.

If you need someone to retrieve a specific message or
recover deleted mail, contact us — we can sometimes do this
through the provider's admin tools, but the success depends
on retention settings.