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# Your Domains

The **Domains** menu shows every domain name we manage for
you — registrations we did on your behalf, transfers we
brought in from another registrar, and the technical
configuration around each one.

## The list

Open **Domains** from the customer menu. You'll see one row
per domain with:

- The **domain name** itself (e.g. `your-company.gr`).
- A **status pill** — what state the domain is in (active,
  pending setup, expiring, etc.).
- Quick references to the registration / expiry dates.

Click any row to open the domain's detail page.

If you don't have any domains yet, the list page redirects
you to the **Marketplace** under Domains, where you can
search and register a new one (Admin role required — see
[Subscriptions & billing → Additional orders](../subscriptions-and-billing/additional-orders)).

## The domain detail page

Click a domain and you get four sections:

- **Domain Details** — the registered name, current status,
  and any relevant flags (auto-renew, locked, etc.).
- **Nameservers** — the NS records currently set on the
  domain. If you're hosted with us, these point at our
  infrastructure; if you've redirected the domain to a
  third party, they point there.
- **Dates** — when the domain was created, last modified,
  and activated; plus the next renewal date.
- **Subscriptions** — the renewal subscription(s) tied to
  the domain. See
  [Subscriptions](../subscriptions-and-billing/subscriptions)
  for how renewals work.
- **System Updates** — a small log of what we've done with
  the domain (registrar pushes, nameserver edits, transfers).
  The "Next Refresh" timestamp tells you when we'll next sync
  the domain's data from the registrar.

## Requesting a new domain

The right path depends on whether you've picked a name yet:

- **You have a specific name in mind.** Open the
  **Marketplace** → **Domains** and search for it. The
  marketplace returns availability + price. From there you
  click **Buy** and check out (Stripe — see
  [Payment methods](../payment/payment-methods)).
- **You want to discuss it first.** Use the **Request this
  domain** flow on the marketplace landing — we'll come
  back with our recommendation before you commit.

Once registered, the domain appears in your Domains list,
usually within the same business day.

## Cancelling a pending request

If you've requested a domain through the marketplace and
changed your mind before we've completed the registration:

- Open the request row in your Domains list.
- Hit **Cancel**. The request flips to "Cancelled by
  customer" and isn't actioned further.

You can't cancel a domain that's already been registered —
domains are real registrar records with real fees. If you
genuinely need to drop a registered domain, talk to us.

## Transferring a domain in or out

- **Transferring IN** (from another registrar to us):
  contact us with the domain name and your current
  registrar's auth code. We'll quote the transfer fee and
  walk you through the steps. Most transfers complete in
  5-7 days from when we have the auth code.
- **Transferring OUT** (from us to another registrar):
  contact us. We'll provide the auth code and clear any
  registrar lock. We don't charge for outbound transfers.

## Status values you might see

- **Active** — registered and working.
- **Pending Setup** — registered but we're still configuring
  DNS, nameservers, or other infrastructure.
- **Pending Renewal** — close to expiry; renewal subscription
  is queued.
- **Expired** — past expiry date, still inside the grace
  period where it can be recovered.
- **Cancelled** — no longer renewed by us.

If a domain appears in a state you don't expect, reply to
any recent email thread with the domain name and we'll look
into it.