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icon: monitor
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# Your Websites

The **Websites** menu shows the sites we host or maintain
for you. Each row opens a detail page with everything tied
to that site: current status, the updates we've made, the
subscriptions that keep it running.

## The list

Open **Websites** from the customer menu. You'll see one
row per site with the domain name and an indication of its
current health.

Click a row to open the detail page.

## The website detail page

There are two main areas.

### Information (right-hand card)

A summary of how the site is doing right now:

- **Website status** — *Online*, *Partially Offline*,
  *Offline*, or other state. See
  [Service status](../service-status) for what each label
  means.
- **Priority** — *High Value* or *Standard*. Reflects how
  fast we respond to issues on this site; set by us based on
  your maintenance plan tier, not something you toggle
  yourself.
- **Maintenance Support** — your maintenance plan tier (the
  subscription that covers ongoing care). See
  [Maintenance](maintenance).
- **Extra Support** — any block of additional support hours
  you've purchased on top of the plan.
- **Google Analytics** — whether Analytics is linked to the
  site (for reporting in your
  [SEO reports](../seo-reports)).

### Updates feed (left-hand column)

The reverse-chronological log of work we've done on the
site. Each entry shows what changed, when, and (where
relevant) who did it. See [Logs](logs) for how to read it.

### Subscriptions section

Lists the recurring subscriptions attached to the site —
hosting, maintenance, SEO retainer, etc. Each row links
to its full detail.

## What you can do from the website page

- **View** everything described above.
- **Purchase Support Hours** — block of additional
  developer hours, beyond your maintenance plan. See
  [Maintenance](maintenance).

What you **can't** do from the customer view:

- Edit the website's technical configuration. If you need a
  change, ask us — that's what the maintenance plan covers.
- Delete the website or its updates.
- Log new maintenance entries. That's a staff action; we add
  entries to the updates feed when we do work.

## Multiple websites

If we manage more than one site for you, each gets its own
row in the list and its own detail page. There's no roll-up
"all my sites" dashboard — the Websites list is the
overview.

## I think something's wrong with my site

Start with the **Website status** indicator on the detail
page:

- *Online* — we believe the site is reachable. If you're
  seeing an issue anyway, reply with what you're seeing
  (URL, error message, screenshot) and we'll investigate.
- *Partially Offline* — we've detected an issue but the
  site is still partially reachable. We're usually already
  on it.
- *Offline* — the site is down. We'll have been alerted
  automatically; an update in the feed will follow as we
  triage.

Either way: reach out via the contact details on
[How to reach us](../../help-and-support/how-to-reach-us) if
the issue is time-sensitive.