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# Payment Methods

How you actually move money to us depends on what you're paying
for. Most customers use **bank transfer** for invoices and
project phases. **Cash** is accepted for smaller invoices.
**Card payment** is available only for marketplace add-on
purchases.

## Bank transfer — primary method

The default way to pay any invoice or project-phase payment.
We hold four accounts — **Eurobank is our preferred** account
if you have a choice. The others are equally valid; pick the
one that costs you the least in transfer fees.

| Bank                    | IBAN                          | Beneficiary            |
|-------------------------|-------------------------------|------------------------|
| Eurobank *(preferred)*  | `GR3502600530000710201514069` | MITSOURAS KONSTANTINOS |
| Piraeus Bank            | `GR1201721830005183113878521` | MITSOURAS KONSTANTINOS |
| Alpha Bank              | `GR3701401840184002002017879` | MITSOURAS KONSTANTINOS |
| National Bank of Greece | `GR2001100510000005101101169` | MITSOURAS KONSTANTINOS |

The same details are reprinted on every proposal and every
invoice, so you can also copy them from there.

- Pay to **any of the four** — but if you bank with Eurobank
  yourself, a same-bank transfer there is usually instant and
  free. Otherwise pick the one with the lowest fee from your
  side.
- The **payment reference** is the invoice number we ask you to
  use. It's what lets us match the incoming money to the right
  invoice automatically. We can match unreferenced payments
  too, but it takes longer.

After you send the transfer, we mark the invoice as **Paid**
once it arrives in our account. For domestic Greek transfers
that's usually the same day; SEPA transfers from elsewhere in
the EU typically clear within 1-3 working days.

If a payment doesn't appear within a few days of when you'd
expect, reply to the invoice email with the transfer details
(date, amount, reference) and we'll trace it from our side.

## Cash — for smaller invoices

We accept cash payments **up to €500 including VAT** per
invoice. This limit comes from Greek B2B regulations on cash
transactions; we can't legally take cash payments above that
threshold.

To pay in cash:

- Get in touch (reply to the invoice email or call) to
  arrange a time.
- Bring the exact amount; we issue a payment receipt at the
  moment of payment and the invoice is marked **Paid** on the
  spot.
- Same-day update in the portal once we're back at our desks.

For anything above €500 incl. VAT, use bank transfer instead.

## Card payment (Stripe) — marketplace only

Stripe handles two parts of your billing with us:

- **Marketplace purchases** — extra domain registrations,
  additional email mailboxes, hosting upgrades, anything
  bought via the in-portal **Marketplace**. You enter
  card details at Stripe Checkout when you buy.
- **Recurring subscription renewals** — hosting,
  maintenance, SEO retainers, any subscription set up
  through the marketplace. The card you used at
  checkout becomes the **card on file**, and Stripe
  charges it automatically on each renewal date.

You enter card details on Stripe's hosted page; neither
the portal nor we ever see your card number.

You can add, update, or remove cards yourself from
**Billing Details** in the customer menu — it opens our
Stripe-hosted billing portal. See
[Renewals — Managing payment methods](../subscriptions-and-billing/renewals)
for the full walkthrough.

The Marketplace and Billing Details sections are only
visible to users with the **Admin** role on your
company; Manager / Financial Specialist roles can't
reach them.

## What's *not* on Stripe

Project invoices — the one-off, phased billing for
project work — are **not** charged through Stripe. We
issue those manually and they're paid by bank transfer
or cash above. See
[Your first invoice](../payment/your-first-invoice)
for the project-billing model and
[Paying an invoice](../payment/paying-an-invoice) for
the bank-transfer flow.

## What we don't accept

- **Cheque** — not processed.
- **Cryptocurrency** — not currently supported.
- **PayPal** — not currently supported.

If a method you'd prefer isn't listed above, ask — we'd rather
know than have you delay paying because we missed an option.

## Greek VAT and the reverse-charge

Greek customers pay 24% VAT, included on the invoice.

EU customers from outside Greece may qualify for the
**reverse-charge** mechanism: you provide a valid EU VAT
number, we configure your customer record accordingly, and the
invoice is issued without VAT (you account for it in your own
country). The first invoice issued under reverse-charge will
note this on the document itself.

If you're outside the EU, VAT handling depends on the service.
We confirm the treatment with you in the proposal.