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# Customer Docs

How working with DMU works — from the first conversation through your
project going live and beyond. The articles below follow the order
most customers move through them.

## Sections

- **[Getting started](getting-started)** — what this knowledge base
  is for, and what to expect on first contact.
- **[Brief & proposal](brief-and-proposal)** — the discovery process,
  receiving your brief, and reading the proposal we send.
- **[Account creation](account-creation)** — your DMU portal account,
  the welcome email, signing in for the first time, setting your
  password.
- **[Proposal acceptance](proposal-acceptance)** — reviewing and
  accepting your proposal in the portal.
- **[Payment](payment)** — your first invoice, the methods we accept,
  and how to pay.
- **[Services & monitoring](services-and-monitoring)** — once you're
  live: domains, websites, email, status, logs, SEO reports,
  maintenance schedules.
- **[Subscriptions & billing](subscriptions-and-billing)** — ongoing
  renewals, additional orders, coupon codes, past invoices.
- **[Help & support](help-and-support)** — when you need a human:
  channels, response times, what to include in a ticket.