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# Legal & Policies

Our formal policy documents live on the public site at
**[dmu.gr/legal](https://dmu.gr/legal/)**. This page is
the index — what each document is for, who it applies to,
and a direct link.

If you've signed any of these as part of your engagement,
the signed version is the one that governs your
relationship with us. The links below are to the current
published version on the public site.

## Terms of Service

The rules that govern our services and your rights as a
user. The umbrella document — covers acceptable use,
account responsibilities, intellectual property,
liability, and what happens when either side wants to
end the relationship.

[**dmu.gr/legal/terms-of-service**](https://dmu.gr/legal/terms-of-service/)

## Privacy Policy

How we collect, use, store, and protect your personal
data. Covers what we capture during normal portal use,
what we share with third parties (and when), how long
we keep things, and what your rights are under GDPR.

[**dmu.gr/legal/privacy-policy**](https://dmu.gr/legal/privacy-policy/)

## Data Processing Agreement

The GDPR-compliant processor obligations that apply when
we handle personal data on your behalf — for example, the
data flowing through your website's contact form, or
mailbox content for the email service we host. Most
business customers should countersign this alongside
their first proposal.

[**dmu.gr/legal/data-processing-agreement**](https://dmu.gr/legal/data-processing-agreement/)

## Service Level Agreement

Availability targets, response times by severity, and the
service credits that apply if we miss them. Customers on
SLA-bound engagements have this referenced in their
proposal; without an explicit SLA, the practical response
times described in [Response times](response-times) apply
instead.

[**dmu.gr/legal/service-level-agreement**](https://dmu.gr/legal/service-level-agreement/)

## Email Policy

Acceptable use and security rules for the business email
accounts we host. Covers what mailboxes can and can't be
used for, anti-spam expectations, what gets a mailbox
suspended, and how we handle deliverability complaints.

[**dmu.gr/legal/email-policy**](https://dmu.gr/legal/email-policy/)

## Asking us about any of these

Reach out via [How to reach us](how-to-reach-us) for
specific questions. Some sections are deliberately broad
(legal documents have to cover edge cases); we'd rather
explain in plain language how something applies to your
specific situation than have you puzzle through the
wording alone.

- **GDPR / privacy / data-export requests** — write to
  **[privacy@dmu.gr](mailto:privacy@dmu.gr)**, which goes
  directly to the people who handle these.
- **Negotiating changes** — a redlined DPA, a custom
  SLA, bespoke terms in the contract — is a
  **[business@dmu.gr](mailto:business@dmu.gr)**
  conversation rather than a customer-support one.
- **General questions on what something means** —
  customers@dmu.gr is fine; we'll route to the right
  person internally.