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# Help & Support

When you need a human. The right channel for the right
question, plus what makes a ticket easy to resolve and
the formal policies underneath the day-to-day.

## In this section

- [How to reach us](how-to-reach-us) — email, phone,
  office, the contact page, the structured forms on our
  support hub.
- [Response times](response-times) — what to expect by
  channel and severity, and how the SLA fits in.
- [What to include in a ticket](what-to-include-in-a-ticket)
  — the details that get a faster, sharper answer.
- [Legal & policies](legal-and-policies) — Terms,
  Privacy, DPA, SLA, Email Policy — direct links to the
  formal documents on dmu.gr/legal.