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# Initial Contact

The first time you reach out — and the information that'll help us
give you a sharper answer sooner.

## How to get in touch

- **Email** is the channel we recommend for a new conversation.
  Send a short message describing what you're after to
  **[business@dmu.gr](mailto:business@dmu.gr)** (new
  inquiries) or **[customers@dmu.gr](mailto:customers@dmu.gr)**
  (if you're already a customer). You'll get a reply within
  one working day.
- **Phone** works for quick questions or if you'd rather talk
  than type. **[(+30) 210 80 43 621](tel:+302108043621)**, or
  see the [How to reach us](../help-and-support/how-to-reach-us)
  page for hours.
- **Contact page** —
  [dmu.gr/support/contact](https://dmu.gr/support/contact) —
  short form, lands in the same inbox as `customers@dmu.gr`.
- **Request a proposal** —
  [dmu.gr/support/request-proposal](https://dmu.gr/support/request-proposal)
  is a structured form for "I have a project in mind, here's
  what it is" submissions. Useful if you'd like to make sure
  we ask the right things from the outset.
- **Request information** —
  [dmu.gr/support/request-information](https://dmu.gr/support/request-information)
  is for when you're not sure what to ask yet. A few prompts
  to help us route you to the right person.

There's no need to introduce yourself formally — a couple of
sentences about what you're trying to do is plenty.

## What happens after you reach out

1. We read your message and decide who's best placed to respond —
   usually within hours, always within one working day.
2. We reply with **either an answer** (if your question is
   self-contained) **or a short follow-up to set up a call**
   (if a back-and-forth will get us there faster).
3. From there we move into the [Brief & proposal](../brief-and-proposal)
   stage.

## What to have ready

You don't need to prepare anything to make first contact. But the
more of the following you can share up front, the faster we can
give you a useful response:

- **What you're trying to do.** A goal in plain language is more
  useful than a list of features. *"I want to launch a small online
  shop for handmade soaps within three months"* beats *"I need a
  WooCommerce site with Stripe and a custom theme."*
- **Where you are today.** Existing website? Domain? Email
  addresses? Hosting? Knowing what you already have saves us asking.
- **Timeframe.** Even a rough one — "before the holidays", "this
  quarter", "no rush" — helps us suggest the right scope.
- **Budget.** Not a number we'll hold you to — just a range. It
  shapes what we propose, and avoids us coming back with something
  twice or half what you had in mind.
- **Anyone else involved.** A co-founder, a partner agency, an
  existing IT provider — if they'll be in the conversation, it
  helps to know.

If you don't have all of this yet, **send the message anyway**. We'd
rather get the conversation started and fill in the gaps together
than wait for a perfectly-prepared brief.

## What we won't ask for at this stage

- Personal financial details.
- Passwords or access to any existing service.
- Signed contracts.

If we ever do need any of these later in the relationship, we'll
explain exactly why before asking.