---
icon: message-square
---

# Questions & Revisions

A proposal is a draft until you accept it. Anything in it can
change before then — just tell us.

## How to ask

**Reply to the proposal email.** That's it. Don't accept the
proposal in the portal first; the acceptance is final, and we
can't undo it cleanly to swap in a new version.

Write whatever you'd write to a colleague. There's no template
to follow. If a phone call is faster than typing, call us — the
contact details are in the email signature, or on
[How to reach us](../help-and-support/how-to-reach-us).

## Common changes we see

You can ask for any of these without it being awkward:

- **Scope adjustments.** Drop a line item, add one, swap one for
  something different.
- **Cost questions.** Why is X priced the way it is, can we
  bundle Y, is there a cheaper alternative for Z.
- **Payment terms.** Spreading payments over more instalments,
  shifting the start date, asking about discounts for upfront
  payment.
- **Timing.** Pulling delivery forward, pushing it back, locking
  it to a specific date (a launch event, a fiscal deadline).
- **Wording in the terms.** If a clause doesn't fit how you
  work, flag it — we'd rather rewrite than have you sign
  something you're uncomfortable with.

## What happens next

For most questions, we reply with a clarification on the same
email thread and you carry on with the original proposal.

For changes that affect what's in the proposal — scope, prices,
terms — we issue a **revised proposal**. You'll get a new email
with a new link and a new code. The old proposal becomes
obsolete; ignore it.

## "We're waiting for your confirmation"

You may see a line in our email along the lines of *"we'll wait
for your confirmation before moving to acceptance."* That just
means: tell us by email that the proposal is good before you
click the accept button in the portal. It gives both sides a
chance to catch any last-minute mismatch.

A quick *"yes, looks good, proceeding to accept"* reply is
plenty.

## When you should pause

If at any point you're unsure whether the proposal still matches
what you actually want, **don't accept it.** Accepting is the
trigger for invoicing and project kickoff — it's harder to walk
back than to send one more email asking us to revise.