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icon: key-round
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# Setting Your Password

You set your own password — we never see it, and we don't choose
one for you.

## During first sign-in

Setting your password is part of the onboarding sequence the first
time you sign in. The full walkthrough is on
[First sign-in](first-sign-in) — Step 5 is the password screen.

In short: after you verify your email with a 6-digit code, you're
asked to type a new password (twice, to confirm), and that's it.

## Password requirements

The exact requirements are shown on the password screen as you
type, but typical rules are:

- A minimum length (the screen states the exact number).
- A mix of upper-case and lower-case letters, digits, and at
  least one symbol.
- Different from passwords you've used recently on this account.

The strength indicator turns green when your choice satisfies
every rule. If you'd prefer not to invent a password yourself, a
password manager will generate one that meets every rule
automatically — every modern browser has one built in, and
standalone apps like 1Password and Bitwarden work too.

## I forgot my password

You can reset it yourself at any time. The flow is the same as
the email-verification step from onboarding:

1. Go to [portal.dmu.gr](https://portal.dmu.gr) and enter your
   email address as usual.
2. On the password screen, click **Forgot password** below the
   password field.
3. We email a **6-digit verification code** to your address.
4. Enter the code on the next screen, then choose a new password
   and confirm it.
5. You're signed in.

The verification code is single-use and short-lived (a few
minutes). If you don't see it, check spam, then hit **Resend** —
a new code invalidates the previous one, so use the most recent.

## I never received the code

- **Check spam / junk.** Verification codes are the most commonly
  spam-filtered email we send.
- **Wait a minute, then click "Resend".**
- **Confirm the email address.** If you typed it wrong on the
  email-address screen, the code went to the wrong inbox. Go
  back and re-enter it.
- **Still nothing?** [Reach out](../help-and-support/how-to-reach-us)
  — we can re-trigger the code or reset the account from our
  side.

## What we can't do

We don't have access to your password. If you forget it, the
self-serve reset above is the only path. We can't email it to
you, read it back, or unlock the account without resetting.

For the same reason: don't email us your password if something
goes wrong. We don't need it — we'd reset it instead.